Connection issues when logging into Prospect
If you're seeing a "connect ETIMEDOUT" or "connect ECONNREFUSED" message upon trying to log into Prospect on your computer, it's likely that Prospect's connection to our login server is being blocked by a personal or corporate firewall. In order to resolve this issue, you'll need to connect with your IT department to whitelist the following URLs on your network's firewall:
If your IT department requires an IP address and port to whitelist, please use 126.96.36.199 on port 443. If you're able to whitelist our domains instead, we recommend doing so as the associated static IP may change in the future.
Connection issues with Prospect VR Meetings
If the "Connecting to VR Meeting" message that appears in your VR headset when connecting to a session does not disappear shortly after you launch the experience, it's likely that a firewall is blocking the connection to our Meetings server. To resolve this issue, you'll need to ensure that outgoing traffic on UDP ports 3200-3201 to IP 188.8.131.52 is allowed by your firewall.
This also applies to sync operations, when making projects and files collaborative, and/or when loading files onto Oculus Quest devices.
If you have verified with your IT team that everything outlined in this article has been cleared on your network, and you are still experiencing trouble, please reach out to our support team for assistance here.
Setting up Prospect to use your Proxy
If you'd like Prospect to route connections through your personal or corporate proxy, you can enter your proxy information when logging into Prospect. This setting is optional, and should only be used per instructions from your network's administrator.
SSL Certificate Issues
If your firewall or network is set up to do SSL decryption, please note that you may encounter SSL certificate errors when attempting to use Prospect.
We do not recommend the use of a VPN with Prospect, and you may encounter issues. Please disable your VPN prior to using Prospect to ensure the best results.
Persistent connection issues
If a connection issue persists after your IT department has confirmed that the necessary ports have been unblocked, please contact us and loop in your IT team so that we can resolve the problem as quickly as possible.