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Sam Al-Mutawa

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Activity overview

Latest activity by Sam Al-Mutawa
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    Sam Al-Mutawa created an article,

    Error Log Submission

    If you happen to encounter an error or Pipefail while using Prospect, please send us a message at support@irisr.com The best way we'll be able to troubleshoot this issue is if you're able to: 1) Pr...

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    Sam Al-Mutawa created an article,

    Upgrading Files in Prospect 1.6

    Due to infrastructure changes we've been working on behind the scenes in Prospect, you’ll see a slight change in Prospect Pro after you upgrade to version 1.6.0. With your first attempt to launch ...

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    Sam Al-Mutawa commented,

    Hi Anne, User Height within Prospect is handled by the VR headset you're using. With the HTC Vive, this is done during SteamVR setup and user height is based on the distance between the floor and t...

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    Sam Al-Mutawa commented,

    Hi Patrick, Thanks for following up here. For any other users who may have encountered this issue, we've released an updated version, 1.3.1, with a solution to this problem. Apologies for any troub...

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    Sam Al-Mutawa created an article,

    Modify Tools

    In Scale Model Mode, prior to teleporting into the full-scale model, we have added a new set of tools that allow you to interact with the Scale Model. We call those tools the Modify Tools, and wh...

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    Sam Al-Mutawa created an article,

    Daydream Access for Scope App

    INSTALLATION/USAGE First: If you do not have the Scope app from Google Play, install it. If you do have the Scope app, make sure it’s updated to v1.4.2 or higher.  Next:  Find the Scope Viewer ...

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    Sam Al-Mutawa commented,

    Hi Rommel, Internet speed will have no real bearing on performance, as Prospect is designed to run locally on your machine. For this reason, a strong PC with a powerful gaming GPU and ample memory ...

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    Sam Al-Mutawa commented,

    Hi Gary, Thank you for reaching out! The Scope library is currently down due to Amazon Web Services having an outage that is affecting most of the United States east coast. It's likely that other a...

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    Sam Al-Mutawa commented,

    Hi John and Ian, Thanks for the feedback/request! This is a feature currently in our product roadmap, it's a great suggestion and something we plan to implement in a future version of Scope. For th...

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    Sam Al-Mutawa commented,

    Hi Ash, Since this issue prevented you from being able to utilize your trial of Prospect Pro, we've gone ahead and reset your Pro trial period. If you log out and log back into Prospect now, you sh...