Multi-user meetings dropping users

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Tony Palmer

June 29, 2018 12:31

We're trying to connect 3 users in our office to a multi-user meeting to create a quick promo video.

One is using a full prospect license and two using guest logins. When the second guest joins, the first guest is disappearing from the meeting (but keeps the model open). If they close and re-join then the second guest is kicked off.

Are there any restrictions on how many guest logins can be used in the same meeting, or how many connections can be made from the same wifi network?

edit: We tried moving one of the guests onto a 4G card, and the same thing happened.

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• Official comment

  

  Hari Demirev June 29, 2018 13:33

  Hi Tony, 

  We don't currently implement any sort of restriction that would cause that behavior. Could you send us the logs from both of the guest machines, while still in guest mode? You can do this by clicking "Help" then going to "Report Issue" and making sure to check to include your error logs. Hopefully this will give us some insight into what's going on. 

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  Tony Palmer July 02, 2018 11:45 (Edited July 03, 2018 10:13)

  The guys at IrisVR must have put in some hours over the weekend as the issue is fixed with the latest download of Prospect.

  Thanks to Hari for keeping in touch over this and letting us know the fix was available.

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