Gear VR/Oculus setting in VR Panorama for Scope

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Giridhar Puthige

June 23, 2018 02:50

Hi

I refer to the link below wherein Lumion render settings for Gear VR is acceptable by Scope.

https://help.irisvr.com/hc/en-us/articles/115011427268-Lumion-Panoramas

However, when I uploaded these renders, they continue to show  as - "Processing" and are not updated. 

Can you let me know what could be the issue ? 

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  Hari Demirev June 25, 2018 14:37

  Hi Giridhar, 

  Unfortunately we experienced some downtime with Scope this past weekend, which caused panoramas to time out when processing. This has since been resolved, so you should now be able to reupload these files. 

  I do apologize for any inconvenience this has caused! 

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  Giridhar Puthige July 09, 2018 12:56

  Hi Hari

  I continue to face this issue of downtime continuously both when loading of Scope VRs and also while downloading by the Customers.

  Could you let me know if this is now being addressed? 

   

  Regards

  Giridhar Puthige

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  Hari Demirev July 09, 2018 13:23

  Hi Giridhar, 

  We haven't had any downtime since your initial post, so I imagine what you are experiencing is a separate issue. If you can email us at support@irisvr.com, we'd be happy to set up a time to do a screen share and try to reproduce the issue you're seeing. 

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  Giridhar Puthige July 09, 2018 16:21

  Hi

  Sent mail with screenshot to support@irisvr.com from [REDACTED]

   

  Regards

  Giridhar Puthige

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