Models started flickering after windows update
We've had Prospect working for a while with no issues on an MSI laptop with HTC Vive, then a few days ago we opened a model and it was flickering badly and parts of the model were appearing upside down. Nothing has changed on the model or our Prospect install. This is effecting all of our models, but is much more noticeable in the larger ones.
Windows update had run the night before, so suspecting that might have messed with our graphics drivers we installed the latest ones from NVidia. When this didn't work we tried a full factory reset on the laptop, and the models are still flickering.
What do I try next.
Other software that uses our Vive on this laptop is working fine.
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Official comment
Hi Tony,
Sorry that you're experiencing this issue. What method are you using to update your Nvidia drivers? Typically, we recommend using the GeForce Experience to make sure that you're installing the correct drivers.
Could you please send us one of the files that you're experiencing the issue with to support@irisvr.com, so that we can rule out any file-specific issues? Thanks!
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Hi Hari,
The Nvidia drivers were updated by going directly to the Nvidia website and allowing it to autodetect the graphics card. I checked manually that it was the right one before installing.
As part of the factory reset and rebuild of the laptop, I used the latest 2.1.2 version of Prospect.
Given that other software we have that uses the Vive headset on this laptop is working fine, I don't think it's the graphics drivers any more.
This is occurring in all of our models being viewed with Prospect, but is worse in the bigger files.
I'll send a link to a model to your support email.
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