windows appear black in scope pano revit download

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Bill London

May 14, 2018 14:17

I am rendering pano from revit. When i look at the pano on the autodesk website, you see the sky background. When i download the image and put it in the goggles, the windows appear as a black void.

 

anyone else have this issue?

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• Official comment

  

  ailyn mendoza May 14, 2018 15:13

  Hi Bill,

  Sorry that you are having this issue. It sounds like there is a chance that the sky is on a different channel that shows up while in the Autodesk website but is perhaps not rendered out when you are exporting the file.  

  Would you be able to send us a message to support@irisvr.com and share a sample file or a screenshot of what the open JPEG looks like prior to uploading it to Scope? This would help me troubleshoot further.

  Best,
  Ailyn

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