Prospect - "We could not connect to the meeting ..."



  • Official comment
    Hari Demirev

    Hi Alex, 

    Sorry you're experiencing this issue. You're correct in that this might be a firewall issue, especially if you're on a corporate network. We have information on the firewall settings required for Multiuser here, so you can share these with your IT team and see if that resolves the issue. 

    It's less likely that it's an issue with the file itself, but if you'd like you can send the meeting file to so that we can take a look. 

  • Avatar
    Alex Shovelton

    Hi Hari, 

    Where can I find the firewall settings? I assume you intended to create a link using the word "here" above?


  • Avatar
    Hari Demirev

    Ahh, yes the link doesn't seem to have stuck for some reason. Here you go

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