Subscription not working



1 comment

  • Official comment
    Hari Demirev

    Hi Karl, 

    When you purchase a new subscription, it may be necessary to log out of and back into the software in order for your new billing status to register. 

    I see that you have purchased a basic monthly subscription, which does not include any library features. If you had a file in your library previously, you will need to be on a tier that includes the library features (our Pro tier) in order to launch that file. Otherwise, you can also re-import your file from the original source format on the basic tier. 

    Let me know if you're able to get it working after logging out and back in, or feel free to email us at and we can arrange for further troubleshooting, or a screen-share session. 

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