Menu Selection stopped working in some models

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Joel Hills

October 30, 2017 17:13

I started seeing this bug in some models where you are unable to select anything on the menu. At first I thought it was my controller, but simply loading up another model and the menu works in that one.  

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• Official comment

  

  Hari Demirev October 30, 2017 17:17

  Hello Joel, 

  Sometimes, if the controllers are "sleeping" prior to launching the model, the menu will not be active. This may have caused them to not function in the initial model you launched, and then function for subsequent models as they were woken up. 

  Can you ensure that the controllers are awake (e.g. by pressing the menu buttons before launching), and then launch the model to see if this behavior persists? 

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  Joel Hills October 30, 2017 17:24

  Thanks, I will check that condition next time, I run the models

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  Joel Hills October 31, 2017 17:01

  Just running another demo today, what is happening is that when I have a model up but it is not being used long enough for the controllers to go to sleep. The Menu becomes inactive. This becomes permanent in the model. I can reboot and restart and the menu will still not work. However, If I rebuild the model from revit, the menu will work again. I can recreate this error consistently.

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  Hari Demirev October 31, 2017 17:15

  Hi Joel, 

  I've sent you an email to schedule a time to do a remote session for troubleshooting. 

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