Menu Selection stopped working in some models

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4 comments

  • Official comment
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    Hari Demirev

    Hello Joel, 

    Sometimes, if the controllers are "sleeping" prior to launching the model, the menu will not be active. This may have caused them to not function in the initial model you launched, and then function for subsequent models as they were woken up. 

    Can you ensure that the controllers are awake (e.g. by pressing the menu buttons before launching), and then launch the model to see if this behavior persists? 

  • Avatar
    Joel Hills

    Thanks, I will check that condition next time, I run the models

  • Avatar
    Joel Hills

    Just running another demo today, what is happening is that when I have a model up but it is not being used long enough for the controllers to go to sleep. The Menu becomes inactive. This becomes permanent in the model. I can reboot and restart and the menu will still not work. However, If I rebuild the model from revit, the menu will work again. I can recreate this error consistently.

  • Avatar
    Hari Demirev

    Hi Joel, 

    I've sent you an email to schedule a time to do a remote session for troubleshooting. 

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