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    ailyn mendoza

    Hi! Thanks for posting! To troubleshoot the issue could you share a bit more about what file you are uploading? Below are a few tips and questions:

     

    1. Make a copy of your file and rename it without any characters, only letters.
    2. Place both the OBJ file and the MTL file into the same folder so that the OBJ file can directly reference the MTL.

     

    Let us know if you have success with the steps above, if you do not, please submit a ticket with any additional screenshots and/or the OBJ file if it can be shared with us.

    Best,

    Ailyn

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