For all software support questions, including:
- IrisVR Prospect (desktop)
- IrisVR Scope (mobile)
- File issues
- Reporting bugs
- General tech support
Please submit a request here, and include as much information as is available.
Help us help you faster by including the following information with your message:
- What software are you using (Prospect or Scope)?
- What type of computer are you using (desktop, graphics card, etc)?
- What virtual reality headset are you using?
- What file format are you trying to convert or upload?
- Any screenshots
- If the file can be shared, please include it with a wetransfer.com link to download.
Our staff will review your request and do their best to answer as quickly as possible.
While we work on a solution, here are some quick troubleshooting tips that might resolve your issue below
IrisVR Prospect Tips:
- Restart your desktop
- Make sure you have the latest runtimes installed
- Check that your headset is plugged into your desktop.
- Verify that your computer meets the minimum requirements for running Prospect
- Uninstall any previous versions of Prospect
IrisVR Scope Tips:
- Access your account through an alternate web browser