Connection issues when logging into Prospect
If you're seeing a "connect ETIMEDOUT" or "connect ECONNREFUSED" message upon trying to log into Prospect on your computer, it's likely that Prospect's connection to our login server is being blocked by a personal or corporate firewall. In order to resolve this issue, you'll need to connect with your IT department to whitelist the following URLs on your network's firewall:
If your IT department requires an IP address and port to whitelist, please use 22.214.171.124 on port 443. If you're able to whitelist our domains instead, we recommend doing so as the associated static IP may change in the future.
Connection issues with Prospect multiuser (beta)
If the "Connecting to Multiuser" message that appears in your VR headset when connecting to a session does not disappear shortly after you launch the experience, it's likely that a firewall is blocking the connection to our multiuser server. To resolve this issue, you'll need to ensure that outgoing traffic on UDP ports 3200-3201 is allowed by your firewall.
Persistent connection issues
If a connection issue persists after your IT department has confirmed that the necessary ports have been unblocked, please reach out to us at email@example.com and loop in your IT team so that we can resolve the problem as quickly as possible.